Standard Shipping Policy:
PRODUCT EXCEPTIONS TO RETURN POLICY
All custom orders and prototypes are final sale and non-refundable!
We do everything in our power to complete custom requests per customer's instructions and/or renderings. Custom orders require written and signed approval by the customer. Manufacturing errors on Akrylix's part will be resolved by replacing the item with the same kind product.
Customized products, including custom UV print orders are not subject to the return policy stated above and are FINAL SALE products.
CHANGING OR CANCELLING ORDERS
Once your order is placed, it is processed immediately to ensure fast turnaround time. A placed order cannot be changed or canceled. Please contact customer service for assistance if you have an urgent case.
Do not return damaged merchandise without contacting our Customer Service Department.
Please inspect all contents immediately for damages upon arrival. If contents are damaged, notify our friendly Customer Service Department at (872) 205-3001 no later than 1-5 business days following receipt of your order. We are available between 9:30 am and 5:00 pm, Central time.
Save damaged shipping box(es) and all packaging. For LTL truck deliveries, save the pallet(s).
For LTL deliveries, you must make a note on the driver's delivery receipt for any and all visible exterior damage. If additional damage is discovered after opening the package, damage claims will only be accepted if a note is made on the paperwork. Otherwise, the carrier may deny the claim.
If you have received an incorrect item, please contact our Customer Service Department at (872) 205-3001 between 9:30 am and 5:00 pm, Central time, for a resolution.
IMPORTANT NOTE: To return your damaged or incorrect item(s), please ship them back packaged as carefully as we did when we sent them out to you. We are unable to refund or replace items damaged in transit back to us. We highly recommend using insurance when shipping items back so that you can be reimbursed by your carrier in the unlikely event that it is damaged in transit.
Retain all packing materials, as items should be returned in their original box(es) with sufficient packing material to ensure a safe and undamaged return to our warehouse. If the box was damaged in transit, please use a similar box (shape, durability, and size) for return as these materials were specifically selected by our packaging department to ensure the protection of your purchase.
Print and insert the email with the RMA number into the box for return. Also, write the RMA number on the outside of the box to expedite the return process.
Akrylix relies upon the reputation of UPS and FedEx for timely, reliable, and safe shipping. Please return items via UPS or FedEx. Items shipped using other carriers will not be accepted.
All Akrylix items are produced to meet "Industry Appearance" standards, defined as finished products potentially having small variances and slight imperfections, which are considered acceptable if not visible from a distance. These do not result from our fabrication process but rather from allowable variances in the production of acrylic and other raw materials.